Archives

For many companies, call recording is a standard feature for “quality and monitoring purposes”, but what if you have lone workers or small teams of staff that spend a majority of time visiting [...]

As thousands return to work today, many companies will struggle to cope with the influx of New Year calls as employees re-visit those projects they were working on before the Christmas break. [...]

Mainstream achieves ISO 22301: Business Continuity Management In our continuing efforts to provide our clients with improving services and the high levels of data security that are required [...]

Some of you may have heard that telephone lines are being switched off! This is actually true, but let me clarify this a little. In 2015, BT announced its intention to switch off its PSTN and [...]

With new MiFID II regulations now in force for the financial sector, we take a look at call recording in general and the reasons that more companies than ever are choosing to record, not just for [...]

On Friday the 15th December, the UK was wrapped in Christmas cheer with many schools and businesses joining in with the now annual Christmas Jumper Day. Often used as a fund raiser for various [...]

At Mainstream we are very security conscious and we are always looking for ways to improve our systems and ensure we are doing all we can to minimise threats from the latest computer viruses. In [...]

Following on from our previous news item, we were inspired to launch two competitions last month. One external, for our customers and twitter followers, and one internal, for our staff. The our [...]

With Halloween just around the corner the shops are filled with scary costumes for the kids, Halloween themed sweets and of course piles of pumpkins.  This year Mainstream has decided to let the [...]

Last week, Mainstream Digital took part in a careers event at a local school, Cirencester Deer Park. The event was organised and shared between Deer Park School and Cirencester Kingshill School, [...]