Privacy Notice

Effective Date: 2025-03-20

Welcome to Our Privacy Notice

At Mainstream Digital, we take your privacy seriously. This Privacy Notice explains how we collect, use, and safeguard your personal data in compliance with applicable laws and regulations.

We encourage you to read this notice carefully. If you have any questions or require further details, please contact us at privacy@msdigital.com

Who We Are

Mainstream Digital Ltd acts as both a Data Controller and a Data Processor, meaning we process personal data strictly as part of providing our services and solutions. We prioritise your privacy and ensure that all data processing is conducted responsibly and transparently. We do not sell personal data or profit from any such activities.

We only engage with third parties when it is relevant to delivering our services to you, such as secure payment processing, cloud storage, and analytics essential for service improvement. Any third party we work with is subject to strict contractual obligations to protect your data. Our commitment to privacy by design means that data protection is at the core of our business strategies, products, services, websites, and applications.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring that we handle your information lawfully, fairly, and transparently.

Who This Privacy Notice Applies To

This Privacy Notice applies to you if you are:

A visitor to any of our websites
A customer who has ordered or requested a product or service (including trial services)
An end-user of our products or services (including trials)
An employee, customer, or supplier of our customers, where our products or services are used
A vendor or an employee of a vendor providing services to us
An individual whose personal data has been collected, including for marketing purposes

Depending on your location, additional regional privacy regulations may apply.

What Personal Data Do We Collect?

We collect various types of personal data, including but not limited to:

Personal Identifiers

Name, address, email, mobile number, landline

Financial Information

Bank account information, credit card details

Technical Data

IP address, web browser information, device details

Communication Data

SMS, call recordings, emails, customer support interactions

Location Data

GPS tracking, telemetric data

Usage Data

Information on how you interact with our websites, applications, and services

If we have omitted any category relevant to our services, please let us know.

How We Obtain Personal Data

We collect personal data through various means, including:

Direct interactions – When you register for a service, contact us, or provide feedback
Automated tracking – Through our websites, applications, and mobile solutions
Third-party sources – Such as business partners, public records, and marketing providers
Mobile applications – That you or your users install to access our services

Where a mobile application is operated by a third party, please refer to that provider’s privacy notice, as we are not responsible for their data practices.

How Long Do We Retain Personal Data?

We retain personal data for as long as necessary to fulfil legal, regulatory, fraud prevention, and legitimate business purposes, in accordance with our internal policies. If you require further details on data retention, please contact our Data Protection Officer at privacy@msdigital.com

How We Protect Your Personal Data

We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, destruction, or damage. These measures include:

Encryption and secure data storage
Access controls and authentication mechanisms
Regular security audits and monitoring, including compliance with industry best practices such as ISO 27001

Despite our efforts, we cannot guarantee absolute security during data transmission over the internet. If you believe your personal data has been compromised, please contact us immediately at privacy@msdigital.com

Your Data Protection Rights

Your rights are protected under the UK GDPR and the Data Protection Act 2018. These regulations give you greater control over how your data is collected, processed, and stored. If you are based in the UK or the Republic of Ireland, you have the right to:

Be informed about how your personal data is processed
Access your personal data
Request rectification or erasure of your personal data
Restrict or object to processing, particularly for direct marketing or legitimate interests
Receive your data in a portable format or transfer it to another provider
Withdraw consent, where processing is based on consent (subject to legal constraints)
Object to automated decision-making, including profiling
Lodge a complaint with the relevant data protection authority (ICO in the UK, DPC in Ireland)

Please note that some rights may be limited by legal requirements. If you wish to exercise any of these rights, contact us at privacy@msdigital.com

Updates to This Privacy Notice

We may update this Privacy Notice from time to time. Where significant changes occur, we will notify users via email or a website banner to ensure you are informed. The latest version will always be published on our website.

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