Engineering projects on the UKs’ railway system are always likely to come under close scrutiny, particularly if there are issues that have a negative knock on effect for the public.
Network Rail has its own call recording solution for landlines and calls between signal boxes and main control centres, but this could not be extend to include 3rd parties with mobile phones, contracted to work on rail projects.
Our client provides engineering staff for Network Rail projects and needed to record calls to and from key personnel, who may be operating out of temporary offices, or trackside. They needed to ensure that client instructions were being understood correctly, and acted upon, so that if any issues were to arise, they would quickly be able to check and see what instructions were given and, if necessary, provide evidence.
Download the MVR in the Rail Sector case study below:
